Thank you for your interest in our products at vearz.uk! We understand that sometimes you may need to return an item. We strive to make the return process easy and hassle-free.
Eligibility for Refunds
- You can return most new, unused items sold by vearz.uk within 30 days of delivery for a full refund.
- Items must be returned in their original packaging, with all documentation and tags still attached.
- Some exceptions may apply, such as for customized or perishable items. These exceptions will be clearly noted on the product page.
Return Process
- To initiate a return, please contact us by email at support@vearz.uk
- In your email, please specify the following information:
- Order number
- Items you wish to return
- Reason for return
- Once we receive your email request, we will provide you with a return shipping label and instructions on how to return your items.
- Please pack the items securely in the original packaging, if possible.
- Attach the return shipping label to the package and ship it back to us at the address provided.
Refunds
- Once we receive your returned items, we will inspect them to ensure they meet the return criteria.
- If your return is approved, we will initiate a refund to your original payment method within 10 business days.
- You will receive a notification email confirming the refund once it has been processed.
- Please note that return shipping costs will be borne by the customer, unless the return is due to an error on our part.
Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process outlined above.
- Once we receive your returned item, we will issue a full refund and you can place a new order for the desired item.
Contact Us
If you have any questions about our return policy, please contact us by email at support@vearz.uk
We appreciate your business and hope this refund policy makes your shopping experience at vearz.uk enjoyable!